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Return Policy


We hope that you are delighted with your choices. Regrettably, returns for reasons of general dissatisfaction or change of mind are not accepted. Also, all sale and discounted items are not eligible for return and refund. And all products are non-refundable.

We only accept return of damaged or defected items. Please send us a detailed email providing the order number, order date and the quantity along with photos as proof via to raise a request within 14 days from delivery. Once the request is accepted, a confirmation email will be sent out and exchange will be processed within 14 days upon receipt. 

Please note that we only accept purchases made from If the products are distributed from our authorized retailers, please contact them directly for assistance. Please also note that Purespot Beauty and Skin Care Company Limited reserves the right of final decision in case of any dispute.